Data protection

Manz Privacy Hotels Switzerland AG, Untermüli 9, 6302 Zug runs the Hotel Metropol and is the operator of the website and is therefore responsible for the collection, processing and use of your personal data and the compatibility of data processing with the applicable data protection law.

Your trust is important to us, which is why we take data protection seriously and ensure appropriate security. Of course, we comply with the statutory provisions of the Federal Data Protection Act (DSG), the Ordinance on the Federal Data Protection Act (VDSG), the Telecommunications Act (FMG) and other applicable data protection provisions of Swiss or EU law, in particular the General Data Protection Regulation (GDPR). .

So that you know what personal data we collect from you and for what purposes we use it, please take note of the information below.

The email address of our data protection representative is:

A. Data processing in connection with our website
1.1. Calling up our website
When you visit our website, our servers temporarily save each access in a log file. As with every connection to a web server, the following technical data is recorded without your intervention and stored by us until it is automatically deleted after 12 months:

the IP address of the requesting computer,
the name of the owner of the IP address range (usually your Internet access provider),
the date and time of access,
the website from which the access was made (referrer URL), possibly with the search term used,
the name and URL of the file called up,
the status code (e.g. error message),
the operating system of your computer,
the browser you are using (type, version and language),
the transmission protocol used (e.g. HTTP / 1.1) and
possibly your username from a registration / authentication.
This data is collected and processed for the purpose of enabling the use of our website (establishing a connection), ensuring system security and stability over the long term, and enabling the optimization of our website, as well as for internal statistical purposes. This is our legitimate interest in data processing within the meaning of Art. 6 Para. 1 lit.f GDPR.

The IP address is also evaluated together with the other data in the event of attacks on the network infrastructure or other unauthorized or improper website uses for clarification and defense and, if necessary, used in criminal proceedings for identification and for civil and criminal proceedings against the users concerned. This is our legitimate interest in data processing within the meaning of Art. 6 Para. 1 lit.f GDPR.

1.2. Use of our contact form
You have the option of using a contact form to get in touch with us. For this we need the following information:

First and Last Name
E-mail address
We only use this data and a telephone number you have provided voluntarily in order to be able to answer your contact request in the best possible and personalized manner. The processing of this data is therefore necessary in accordance with Art. 6 Para. 1 lit. b GDPR to carry out pre-contractual measures or is in our legitimate interest in accordance with Art. 6 Para. 1 lit. f GDPR.

1.3. Registration for our newsletter
You can subscribe to our newsletter on our website. Registration is required for this. The following data must be submitted as part of the registration:

First and Last Name
E-mail address
The above data are necessary for data processing. In addition, you can voluntarily provide further data (date of birth and country). We process this data exclusively in order to personalize the information and offers sent to you and to better tailor it to your interests.

By registering, you give us your consent to process the data provided for the regular dispatch of the newsletter to the address you provided and for the statistical analysis of usage behavior and the optimization of the newsletter. This consent is our legal basis for processing your e-mail address within the meaning of Article 6 Paragraph 1 lit. To pass on the purpose (see section 13 below).

At the end of each newsletter there is a link that you can use to unsubscribe from the newsletter at any time. When you unsubscribe, you can voluntarily provide us with the reason for unsubscribing. After unsubscribing, your personal data will be deleted. Further processing takes place only in an anonymous form to optimize our newsletter.

1.4. Opening a customer account
To make bookings on our website, you can order as a guest or open a customer account. When registering for a customer account, we compulsorily collect the following data:

First and Last Name
Postal address
birth date
Phone number
e-mail address
This and other data you voluntarily provide (e.g. company name) is collected for the purpose of providing you with password-protected direct access to your basic data stored by us. You can view your previous and current bookings there or manage or change your personal data. The legal basis for processing the data for this purpose is the consent you have given in accordance with Article 6 (1) (a) GDPR.

1.5. Booking on the website, by correspondence or by phone call
If you make bookings either via our website, by correspondence (email or post) or by phone call, we need the following data to process the contract:

First and Last Name
Postal address
birth date
Phone number
Credit card information
E-mail address
We will only use this data and other information you voluntarily provide (e.g. expected arrival time, motor vehicle license plate, preferences, comments) to process the contract, unless otherwise stated in this data protection declaration or you have not given your separate consent. We will process the data by name in order to record your booking as requested, to provide the services booked, to contact you in the event of ambiguities or problems and to ensure correct payment.

The legal basis for data processing for this purpose is the fulfillment of a contract according to Art. 6 Para. 1 lit. b GDPR.

1.6. Cookies
Cookies help in many ways to make your visit to our website easier, more pleasant and more meaningful. Cookies are information files that your web browser automatically saves on your computer's hard drive when you visit our website.

We use cookies, for example, to temporarily save your selected services and entries when filling out a form on the website, so that you do not have to repeat the entry when you call up another subpage. Cookies may also be used to identify you as a registered user after registering on the website without having to log in again when you access another subpage.

Most internet browsers automatically accept cookies. However, you can configure your browser so that no cookies are stored on your computer or a message always appears when you receive a new cookie. On the following pages you will find explanations of how you can configure the processing of cookies in the most common browsers:

Microsoft's Windows Internet Explorer
Microsoft's Windows Internet Explorer Mobile
Mozilla Firefox
Google Chrome for desktop
Google Chrome for Mobile
Apple Safari for desktop
Apple Safari for Mobile
Deactivating cookies may mean that you cannot use all the functions of our website.

1.7. Tracking tools
a. General
We use the web analysis service of Google Analytics for the purpose of the needs-based design and continuous optimization of our website. In this context, pseudonymised usage profiles are created and small text files that are stored on your computer ("cookies") are used. The information generated by the cookie about your use of this website is transferred to the server of the provider of these services, stored there and processed for us. In addition to the data listed under No. 1, we may receive the following information:

Navigation path taken by a visitor on the site, length of stay on the website or subpage, the subpage on which the website is left, the country, region or city from which access is made, end device (type, version, color depth, Resolution, width and height of the browser window) and returning or new visitors. The information is used to evaluate the use of the website, to compile reports on website activity and to provide other services related to website activity and internet usage for the purposes of market research and the needs-based design of this website. This information may also be transferred to third parties if this is required by law or if third parties process this data on behalf of us.

b. Google Analytics
This website uses Google Analytics, a web analysis service from Google Inc. (“Google”). Google Analytics uses so-called "cookies", text files that are stored on your computer and that enable your use of the website to be analyzed. The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there. If IP anonymization is activated on this website, your IP address will be shortened beforehand by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. The full IP address will only be transmitted to a Google server in the USA and shortened there in exceptional cases. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide the website operator with other services relating to website activity and internet usage. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. You can prevent the storage of cookies by setting your browser software accordingly; we would like to point out, however, that in this case you may not be able to use all functions of this website to their full extent. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google by clicking on the following link (http: // download and install the available browser plug-in.

You can find more information on terms of use and data protection at: or at:

B. Data processing in connection with your stay
1.8. Data processing to meet legal reporting requirements
Upon arrival at our hotel, we may need the following information from you and your companions:

First and Last Name
Postal address and canton
birth date
place of birth
Official identification card and number
Arrival and departure days
Room number
We collect this information to fulfill legal reporting obligations, which result in particular from hospitality or police law. Insofar as we are obliged to do so under the applicable regulations, we will forward this information to the responsible police authority.

We have a legitimate interest in fulfilling the legal requirements within the meaning of Article 6 (1) (f) GDPR.

1.9. Recording of services received
If you receive additional services during your stay (e.g. make use of the mini-bar or the pay-TV offer), the object of the service and the time of the service will be recorded by us for billing purposes. The processing of this data is necessary within the meaning of Art. 6 Paragraph 1 lit. b GDPR in order to process the contract with us.

C. Storage and exchange of data with third parties
1.10. Booking platforms
If you make bookings via a third-party platform, we receive various personal information from the respective platform operator. As a rule, this is the data listed in Section 5 of this data protection declaration. In addition, inquiries about your booking may be forwarded to us. We will process this data by name in order to record your booking as requested and to provide the booked services. The legal basis for data processing for this purpose is the fulfillment of a contract according to Art. 6 Para. 1 lit. b GDPR.

Finally, we may be informed by the platform operators about disputes in connection with a booking. We may also receive data on the booking process, including a copy of the booking confirmation as evidence of the actual booking. We process this data to protect and enforce our claims. This is our legitimate interest within the meaning of Art. 6 Para. 1 lit. f GDPR.

Please also note the information on data protection provided by the respective provider.

1.11. Central storage and linking of data
We store the data specified in numbers 2-5 and 8-10 in a central electronic data processing system. The data relating to you is systematically recorded and linked to process your bookings and process the contractual services. For this we use software from Ennit AG, Projensdorfer Str. 324, 4106 Kiel, Germany and GlobRes AG, Hirschmattstrasse 28, 6003 Lucerne, Switzerland.

The processing of this data in the software is based on our legitimate interest within the meaning of Article 6 (1) (f) GDPR in customer-friendly and efficient customer data management.

1.12. Retention period
We only store personal data for as long as it is necessary to use the above tracking services and further processing within the scope of our legitimate interest.

Contract data will be kept longer by us, as this is required by statutory retention requirements. Retention obligations that oblige us to retain data arise from regulations on the right to report, on accounting and tax law. According to these regulations, business communication, concluded contracts and accounting documents must be kept for up to 10 years. If we no longer need this data to carry out the services for you, the data will be blocked. This means that the data may then only be used for accounting and tax purposes.

1.13 Transfer of data to third parties
We only pass on your personal data if you have given your express consent, if there is a legal obligation to do so or if this is necessary to enforce our rights, in particular to enforce claims from the contractual relationship. In addition, we pass on your data to third parties, insofar as this is necessary in the context of the use of the website and the execution of the contract (also outside the website), namely the processing of your bookings. A service provider to whom the personal data collected via the website is passed on or who has or can have access to it is our web host Ennit AG, Projensdorfer Str. 324, 4106 Kiel. The website is hosted on servers in Germany. The data is passed on for the purpose of providing and maintaining the functionality of our website.

This is our legitimate interest within the meaning of Art. 6 Para. 1 lit. f GDPR. Finally, when you pay by credit card on the website, we forward your credit card information to your credit card issuer and to the credit card acquirer. If you decide to pay by credit card, you will be asked to enter all the necessary information. The legal basis for the transfer of the data is the fulfillment of a contract according to Art. 6 Paragraph 1 lit. b GDPR. With regard to the processing of your credit card information by these third parties, we ask you to also read the general terms and conditions and the data protection declaration of your credit card issuer. Please also note the information in sections 7-8 and 10-11 regarding the transfer of data to third parties.

1.14. Transfer of personal data abroad
We are entitled to transfer your personal data to third companies (commissioned service providers) abroad for the purpose of the data processing described in this data protection declaration. They are committed to data protection to the same extent as we are. If the level of data protection in a country does not correspond to the Swiss or European level, we contractually ensure that the protection of your personal data corresponds to that in Switzerland or the EU at all times. D. More information

1.15. Right to information, correction, deletion and restriction of processing; Right to data portability
You have the right to request information about the personal data that we store about you. In addition, you have the right to correct inaccurate data and the right to delete your personal data, unless this is contrary to a statutory retention requirement or a permit that allows us to process the data. You also have the right to request that we return the data that you have given us (right to data portability). On request, we will also pass the data on to a third party of your choice. You have the right to receive the data in a common file format. You can contact us for the aforementioned purposes via the email address

In order to process your requests, we can, at our own discretion, request proof of identity.

1.16. Data security
We use suitable technical and organizational security measures to protect your personal data stored by us against manipulation, partial or complete loss and against unauthorized access by third parties. Our security measures are continuously improved in line with technological developments. You should always treat your access data confidentially and close the browser window when you have finished communicating with us, especially if you share the computer with others. We also take internal data protection very seriously. Our employees and the service companies commissioned by us have been bound by us to secrecy and to comply with data protection regulations.

1.17. Note on data transfers to the USA
For the sake of completeness, we would like to point out to users residing or domiciled in Switzerland that there are surveillance measures in place by US authorities in the USA that generally store all personal data of all persons whose data has been transmitted from Switzerland to the USA. enables. This is done without differentiation, restriction or exception based on the pursued goal and without an objective criterion that makes it possible to restrict the access of the US authorities to the data and their subsequent use to very specific, strictly limited purposes, which are both with the Be able to justify access to this data as well as any intervention associated with its use.

We would also like to point out that in the USA there are no legal remedies for the data subjects from Switzerland that would allow them to gain access to the data concerning them and to obtain their correction or deletion, or there is no effective judicial protection against general US authorities have access rights. We explicitly point out this legal and factual situation to those affected in order to make an appropriately informed decision to consent to the use of their data. We would like to point out to users residing in a member state of the EU that the USA does not have an adequate level of data protection from the point of view of the European Union - due to the issues mentioned in this section, among other things.

Insofar as we have explained in this data protection declaration that recipients of data (such as Google) are based in the USA, we will either through contractual provisions with these companies or by ensuring that these companies are certified under the EU or Swiss-US -Privacy Shield ensure that your data is protected to an adequate level with our partners.

1.18. Right to complain to a data protection supervisory authority
You have the right to complain to a data protection supervisory authority at any time. Responsible for data processing: Manz Privacy Hotels Switzerland AG and its stock corporations Untermüli 9 6302 Zug Tel: +41 44 227 77 10 E-Mail: